Contact information
CONTACT INFORMATION
Last Updated: June 2026
1. GENERAL INQUIRIES
lvr.supportcontact@gmail.com
For general questions, feedback, brand inquiries, or any other matters not listed below, please email the address above. We aim to respond to all general inquiries within five (5) to seven (7) business days.
2. ORDERS AND PURCHASES
lvr.supportcontact@gmail.com
Subject: Order Inquiry
For questions about your order, order status, or purchase details, please email with your order number. Please allow three (3) to five (5) business days for a response. We recommend checking your order confirmation email and tracking information before contacting support.
Information to Include
• Order number
• Email address associated with account
• Item(s) ordered
• Specific question or issue
3. SHIPPING AND TRACKING
lvr.supportcontact@gmail.com
Subject: Shipping Inquiry
For questions about shipping times, tracking numbers, or package delivery status, please email with your order number and tracking number. You will receive a response within three (3) to five (5) business days.
Information to Include
• Order number
• Tracking number (if available)
• Expected delivery date
• Description of issue
4. LOST OR STOLEN PACKAGES
lvr.supportcontact@gmail.com
Subject: Lost/Stolen Package
If your package was marked as delivered but you did not receive it, please report it immediately. Claims must be submitted within forty-eight (48) hours of the delivery date. Delayed reports will not be eligible for replacement or refund.
Information to Include
• Order number
• Tracking number
• Delivery date
• Photos of delivery area (if applicable)
• Brief description of what happened
5. DAMAGED PACKAGES
lvr.supportcontact@gmail.com
Subject: Damaged Package
If your package arrives damaged, please report it within forty-eight (48) hours of delivery. Include clear photographs of the exterior packaging damage and interior product condition. Delayed reports will not be eligible for replacement or refund.
Information to Include
• Order number
• Tracking number
• High-quality photos of exterior packaging damage
• High-quality photos of damaged merchandise
• Description of damage
6. RETURNS AND REFUNDS
lvr.supportcontact@gmail.com
Subject: Return Request
To initiate a return, please email within fourteen (14) days of delivery with your order number and photos of the item. Refer to the Return and Refund Policy for complete details.
Information to Include
• Order number
• Item(s) to be returned
• Photos of item (front, back, tags)
• Reason for return
7. PRODUCT QUESTIONS AND SIZING
lvr.supportcontact@gmail.com
Subject: Product Question
For questions about sizing, fit, materials, or product details before purchase, please email. We aim to respond within two (2) to four (4) business days. Check the size guide on each product page before emailing.
Information to Include
• Item name or product link
• Your height and weight (for sizing questions)
• Typical clothing size
• Specific question
8. BRAND PARTNERSHIPS AND COLLABORATIONS
lvr.supportcontact@gmail.com
Subject: Brand Partnership
For inquiries regarding collaborations, influencer partnerships, or press coverage, please email with a brief overview of your proposal. Response time varies depending on interest and bandwidth.
9. SOCIAL MEDIA
@lvrbrand
Follow for new drop announcements, behind-the-scenes content, and brand updates. Direct messages will be answered within forty-eight (48) hours when possible. For urgent issues, please email instead.
Comments on posts will be replied to within the first forty-eight (48) hours of posting when possible.
10. RESPONSE TIME EXPECTATIONS
Email response times vary depending on inquiry volume and complexity:
• Urgent issues (lost/damaged packages, missing items): two (2) to three (3) business days
• Order inquiries: three (3) to five (5) business days
• Product questions: two (2) to four (4) business days
• General inquiries: five (5) to seven (7) business days
• Brand partnerships: varies (typically one (1) to two (2) weeks)
11. HOW TO ENSURE FAST RESPONSE
Follow these tips for faster resolution:
• Use a clear, specific subject line
• Include your order number and tracking number when applicable
• Provide clear, high-quality photos for damage or defect claims
• Check the FAQ and size guide before asking common questions
• Report lost/damaged packages within forty-eight (48) hours
• Keep your initial order confirmation email for reference
12. BUSINESS HOURS
LVR operates on a flexible schedule. Emails received outside normal business hours will be responded to during the next business day. Response times are estimated based on inquiry volume and may vary. Weekend and holiday response times may be delayed.
13. COMMUNICATION CHANNELS
LVR provides support through the following channels:
• Email: lvr.supportcontact@gmail.com (primary contact method)
• Instagram DM: @lvrbrand (secondary, within 48 hours when possible)
• Website contact form (will be directed to email)
14. FEEDBACK AND SUGGESTIONS
We welcome feedback, product suggestions, and feature requests. Please email lvr.supportcontact@gmail.com with the subject line "Feedback" or "Suggestion." Your input helps LVR improve and better serve the community.
For all inquiries, please email lvr.supportcontact@gmail.com. We appreciate your patience and will respond as quickly as possible.
