Refund policy

RETURN AND REFUND POLICY

Last Updated: June 2026

1. RETURN ELIGIBILITY

1.1 Return Window

All requests for returns must be initiated within fourteen (14) calendar days from the date of delivery. No returns will be accepted after this period has expired.

1.2 Condition Requirements

To qualify for return, merchandise must meet ALL of the following conditions:

(a) Item has not been worn or used

(b) Item has not been washed, altered, or treated in any manner

(d) All original tags and labels remain attached and intact

(e) Original packaging and materials are included

1.3 Qualifying Reasons for Return

Returns are only accepted for the following reasons:

(a) Manufacturing defect or quality issue (seams separating, print fading after one wash, hardware failure, etc.)

(b) Incorrect item shipped due to LVR error

1.4 Non-Qualifying Reasons

The following reasons DO NOT qualify for return or refund under any circumstances:

(a) Change of mind regarding purchase

(b) Color or appearance differs from product photographs

(d) Intention to resell merchandise

(e) Any wear, damage, or deterioration from normal use

(f) Any return initiated after the fourteen (14) day window

2. FINAL SALE ITEMS

2.1 Final Sale Policy

All items designated as "Sale," "Clearance," or "Final Sale" are sold as-is and are not eligible for return or refund under any circumstances. No exceptions will be made.

3. RETURN PROCESS

3.1 Initiation

To request a return, customer must submit the following to lvr.supportcontact@gmail.com:

(a) Original order number

(b) Photographs of the item (front, back, tags, and any defects if applicable)

3.2 Review Period

LVR will review all return requests within five (5) business days. Customer will be notified via email of approval or denial.

3.3 Return Shipping

Upon approval, LVR will provide a prepaid return shipping label via email. Customer is responsible for packaging the item securely.

3.4 Delivery Deadline

Returned merchandise must be received by LVR within seven (7) calendar days of approval. Items received after this deadline will be refused.

3.5 Inspection and Processing

Upon receipt of returned merchandise, LVR will inspect the item to confirm it meets return condition requirements. Refund processing will begin within ten (10) business days of receipt.

4. REFUND AMOUNTS AND METHOD

4.1 Approved Returns Due to LVR Error

For returns approved due to manufacturing defect or incorrect item shipped:

(a) Full refund of purchase price will be issued

(b) Original shipping charges are non-refundable

4.2 Approved Returns Due to Sizing

For returns approved due to sizing issues:

(a) Store credit equal to the purchase price will be issued (no cash refund)

(b) Store credit is valid for future purchases only

4.3 Refund Processing

All refunds will be issued to the original payment method within ten (10) business days of item inspection. Please allow additional time for your financial institution to process the credit.

4.4 Shipping Costs

Shipping charges are non-refundable in all cases. Return shipping labels provided by LVR are prepaid at no cost to customer.

5. DAMAGED OR DEFECTIVE ITEMS IN TRANSIT

5.1 Damage Upon Delivery

If merchandise arrives damaged or defective:

(a) Customer must refuse delivery or note damage on delivery confirmation

(b) Photograph documentation of damage must be submitted to lvr.supportcontact@gmail.com within forty-eight (48) hours of delivery

5.2 No Additional Action Required

Customers need not return damaged items; LVR will provide instructions if return is necessary.

6. GENERAL TERMS

6.1 Size Chart

Size specifications and measurement details are provided on each product page. Customer is responsible for reviewing size information prior to purchase.

6.2 Communication

All return communications must be conducted via email to lvr.supportcontact@gmail.com. Return requests made through other channels (social media, phone, etc.) will not be processed.

6.3 International Orders

LVR currently processes returns for orders shipped to addresses within the United States only. Customers with international delivery addresses should contact lvr.supportcontact@gmail.com to discuss return options.

6.4 Policy Changes

LVR reserves the right to modify this Return and Refund Policy at any time. Customers are responsible for reviewing the current policy prior to making a purchase. Modifications take effect immediately upon posting.