Shipping policy

SHIPPING POLICY

Last Updated: June 2026

1. SHIPPING OVERVIEW

1.1 Service Area

LVR currently ships orders to all addresses within the continental United States only. International shipping is not available at this time. Orders cannot be shipped to P.O. boxes, military addresses, or territories outside the continental United States.

1.2 Processing Time

All orders are processed and shipped from our facility within two (2) to five (5) business days from the date of purchase. Processing time does not include weekends or holidays. You will receive a confirmation email with tracking information once your order ships. Please allow an additional two (2) to five (5) business days for delivery after shipment.

2. SHIPPING RATES AND COSTS

2.1 Shipping Charges

Shipping rates are calculated based on order weight, destination address, and selected shipping method. All shipping charges are displayed at checkout before you complete your purchase. You have the opportunity to review shipping costs and modify your order before payment.

Standard shipping is available for all orders. Expedited or express shipping options may be available for an additional fee. Shipping costs are non-refundable.

2.2 Free Shipping Threshold

LVR may offer free shipping on orders that meet a specified minimum purchase amount. Any free shipping offers are subject to change and will be clearly communicated during checkout. Free shipping promotions apply only to eligible items and do not extend to rush or express shipping.

3. DELIVERY ESTIMATES

3.1 Estimated Delivery Windows

Estimated delivery dates are provided at checkout as a courtesy only and are not guarantees. Standard shipping typically takes five (5) to ten (10) business days from the date of shipment, depending on the destination. Expedited shipping (where available) typically takes two (2) to three (3) business days from shipment.

3.2 Delays

Delivery dates may be delayed due to weather, natural disasters, carrier issues, customs processing, holidays, or other circumstances beyond LVR's control. LVR is not responsible for delays caused by factors outside our reasonable control. If your order is significantly delayed, contact LVR for assistance.

4. SHIPPING METHODS

4.1 Carrier Selection

Orders are shipped using USPS, UPS, or FedEx at LVR's discretion. Carrier selection is based on order weight, destination, and cost optimization. You will receive tracking information via email once your order is dispatched. Specific carrier requests cannot be accommodated.

4.2 Tracking

All orders include a tracking number. Tracking information will be sent to the email address associated with your order. You are responsible for monitoring your tracking number. Once a package is marked as delivered by the carrier, delivery is considered complete regardless of whether you actually received the package.

5. DELIVERY AND RISK OF LOSS

5.1 Delivery Responsibility

Delivery is made to the address you provided at checkout. You are responsible for ensuring the address is correct and complete. LVR is not responsible for:

(a) Packages delivered to an incorrect address due to customer error

(b) Packages stolen from porches or delivery areas

(d) Weather damage or natural events during delivery

5.2 Risk of Loss

Risk of loss, damage, and liability transfers to you upon delivery to the carrier. Once your order is picked up by the carrier, you assume all risk. We recommend requesting signature confirmation for high-value orders or providing delivery instructions to the carrier.

6. LOST OR STOLEN PACKAGES

6.1 Reporting Lost or Stolen Packages

If your package is marked as delivered by the carrier but you did not receive it, you must report the issue to LVR within forty-eight (48) hours of the delivery date. Provide your order number, tracking number, and photographic evidence (if available). Claims reported after forty-eight (48) hours will not be honored.

6.2 Carrier Investigation

Once reported, LVR will initiate an investigation with the carrier. The investigation process typically takes ten (10) to fifteen (15) business days. If the carrier confirms the package was not delivered, LVR will provide a replacement or refund at its discretion.

6.3 Customer Responsibility

Customers are responsible for securing packages upon delivery. If your area experiences frequent package theft, consider selecting a different delivery address, requesting signature confirmation, or providing delivery instructions to the carrier.

7. DAMAGED PACKAGES

7.1 Reporting Damage

If your package arrives damaged, you must report the damage to LVR within forty-eight (48) hours of delivery. Include your order number, tracking number, and clear photographs showing the exterior packaging damage and the condition of the merchandise inside. Claims reported after forty-eight (48) hours will not be honored.

7.2 Damage Investigation and Resolution

LVR will investigate all damage claims. Upon verification of damage, LVR will either:

(a) Send a replacement item at no additional cost, or

(b) Issue a full refund of the purchase price

8. ADDRESS CHANGES

8.1 Before Shipment

If you need to change your delivery address, you must contact LVR immediately at lvr.supportcontact@gmail.com with your order number. Address changes can only be made before the order ships. Once your order has been picked up by the carrier, address changes cannot be made.

8.2 After Shipment

Once your order has been picked up by the carrier, you must contact the carrier directly to request address redirection. LVR cannot modify addresses after shipment. Costs associated with carrier address changes are the responsibility of the customer.

9. CUSTOMS AND INTERNATIONAL RESTRICTIONS

LVR does not ship internationally at this time. International customers are not eligible to purchase from our Service. Any attempt to circumvent this restriction through fraudulent address information is prohibited and may result in account termination.

10. UNDELIVERABLE PACKAGES

10.1 Return to Sender

If a package is undeliverable because the address is incomplete, incorrect, or the recipient refuses delivery, the carrier will return the package to LVR. You will be notified that your shipment was returned.

10.2 Refund or Reshipment

If your package is returned to LVR due to an address issue, LVR will issue a refund minus return shipping costs, or offer to reship to a corrected address at your expense. Refunds will be processed within ten (10) business days of the return.

11. LIMITED DROPS AND SCARCITY

LVR releases limited-edition drops with intentional scarcity. Once an order is placed, shipping will begin within two (2) to five (5) business days. No expedited processing is available. Limited items will not be re-stocked after a drop closes. All sales are final for limited drops.

12. CARRIER LIABILITY

USPS, UPS, and FedEx have their own liability limits and terms. LVR is not responsible for carrier negligence, delays, or package damage caused by the carrier. For carrier-related issues, you may file a claim directly with the carrier. LVR will assist in coordinating carrier claims but does not guarantee recovery.